Carolina Asthma & Allergy Center
Healthcare Provider Makes Payments 12 Times Faster with AvidXchange
With 16 offices across the Charlotte, North Carolina area, Carolina Asthma & Allergy Center has provided life-changing allergy treatment and care to its patients for more than 70 years. CFO Rob Ellis joined the company as a full-time employee five years ago after consulting at the Center for about eight years. When it comes to his job responsibilities, Ellis says, “If it’s got a dollar sign attached to it, I’ve got my hands in it.”
Carolina Asthma & Allergy Center faced challenges with a paper-based invoice approval process that offered limited visibility and led to operational inefficiencies and payment delays. Managers manually handled invoices and often held onto them too long, resulting in bulk submissions that strained their accounting system. Check runs were time-consuming, and the company experienced incidents of check fraud. With up to 800 invoices and 300 checks processed each month, Ellis recognized the urgent need for a more efficient and secure solution.
Having used AvidXchange before, Ellis knew it was the right solution—especially after an analysis showed it could save the company four times its investment annually. With AvidXchange, suppliers send invoices to a dedicated email or PO box, which feeds directly into the invoice automation software. From there, AI automates data extraction, matching, and routing—significantly reducing manual effort and speeding up invoice processing. Automated workflows provide managers with approval reminders and give Ellis’ team visibility into invoice and payment statuses. Once approved, payments can be issued through multiple secure methods, including ePayments, based on the supplier’s preference.
By transitioning to AvidXchange, the company significantly reduced the time and costs associated with invoice and payment processing. Enhanced visibility enables faster approvals, with payments now issued 12 times faster, leading to increased supplier satisfaction. As Ellis put it, “What used to take hours and even days now takes minutes because it’s right at our fingertips.” Ellis and his team also benefit from robust reporting features that simplify data analysis and support more efficient budgeting. With AvidXchange in place, the team can now devote more time and energy to delivering high-quality care.
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