The community association management (CAM) industry is caught between a rock and a hard place. They’re under pressure to keep fees low while delivering the same services and amenities their homeowners have come to expect.
As a result, some community association management businesses are turning to technology to help lower overhead. While adopting new tech tools can streamline processes and lower operating expenses, it’s ineffective if employees don’t have the digital skills required to maximize the potential of these investments. This disparity between the technical knowledge that employees possess and those required to thrive in a digital-first economy is known as the “digital skills gap.”
Upskilling programs are one of the most compelling ways for community association management companies to bridge the digital skills gap. By investing in upskilling programs, organizations can help their employees develop the skills they need to succeed in a digitized workplace.
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